Returns & Exchanges
At Lively from Best Buy Health, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a full refund or exchange within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Drop Off and Track
Take your package to the nearest authorized carrier location; you will receive an email notification once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing